Shipping Policy

• Verified orders typically ship within 24 hours of order placement.
• Orders ship from our centrally located, state of the art distribution center to ensure fast delivery. Our team will work to ensure that your order is accurate and on time.
• As a security precaution, some orders may require extended verification.
• To make sure you get your gear as quickly as possible, your order may arrive in multiple boxes over multiple days, but you will not be charged more for shipping as a result.
• If in-stock items on the order have already shipped, back order items will be sent UPS Ground.
• Lighter weight items may be shipped via USPS.
• Orders shipping outside the Lower 48 States to Hawaii, Alaska, and Puerto Rico can only be shipped via air services.
• Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and U.S. territories (Guam, Virgin Islands, etc.) are shipped by USPS Priority Mail (3-6 business days). NOTE: Boxes over 70 lbs. each cannot be shipped to these locations Extra charges will apply to APO/FPO.
• KGMC is not able to ship Yamaha products to Puerto Rico, Guam, or the Virgin Islands.
• For information about International Shipping, call us. There is an additional charge.

Standard Shipping

Verified credit card orders shipped via Standard Shipping typically arrive in just 3-5 business days. No delivery on weekends. (For Saturday delivery, see One-Day and Two-Day Shipping below.)

Standard Shipping rates determined by subtotal of merchandise:

• $0.01 to $94.99.00 only $9.00
• $95.00 to $299.00 FREE
• $300 to $599.99 only $50.00
• $600 and over $75.00
• * or based on extra weight

NOTE: Lighter weight items may be shipped via USPS.

Free Shipping

• Large packages such a P.A. equipment and guitar cabinets may require additional shipping charges. KGMC will notify you before shipping.
• Valid on most shipments to Lower 48 states.
• Does not apply to orders shipped to Canada.
• Does not apply to APO/FPO addresses and limited to 70 lbs. per box and is subject to the same restrictions as domestic deliveries.

One-Day and Two-Day Shipping

• Expedited shipping rates are determined by weight and zone. To see shipping estimates, add product(s) to shopping cart, enter your zip code, then select the shipping method you prefer from the drop-down menu below Product Sub-Total. Large packages may require additional shipping charges. See product description page or shopping cart.
• All delivery times are measured in business days.
• Saturday delivery is available for a $40 fee in addition to the One-Day or Two-Day rate calculated on the weight of the order. The Saturday delivery option is limited to areas where UPS provides this service and excludes heavy items. In addition, orders for Saturday delivery must be placed by 12PM Eastern Time on the preceding Friday. If you require Saturday delivery, please place your order by phone.

Our Delivery Guarantee

• We ship most verified** orders for in-stock items received by 12PM Pacific Time, Monday through Friday, the same day.
• If we fall short of our Delivery Guarantee, call us at 888-766-7253, and we will refund your shipping charges and give you a 20% discount on your next order placed within 90 days (maximum value for discount is $1,000.00).

Delivery Standards

Next Business Day Service to Lower 48 states

• Delivered next business day after clearing verification**, guaranteed.

Two Business Day Service to Lower 48 states

• Delivered within 2 business days after clearing verification**, guaranteed.

3-Day Service to Lower 48 states

• Delivered within 3 business days after clearing verification**, guaranteed.

Standard Shipping to Lower 48 states

• Delivered within 7 business days after clearing verification**, guaranteed.

Please note that your selected class of service and delivery address must be served by UPS. The day your order is placed does not count as the first business day. This guarantee excludes APO, FPO, and PO boxes, which must ship via the U.S. Postal Service. Due to additional processing time, orders involving gift certificates or multiple payment methods will not qualify for our shipping guarantee until payment has been processed.

All orders are subject to a 24-hour delay while we verify your billing information with your financial institution. This may be necessary to protect you from credit card fraud and identity theft.

To help expedite your order, please be sure that the billing address and phone number you gave us matches what is on file with your financial institution.

KGMC is not responsible for rate increases by all carriers prior or during processing your order. Extra charges will apply to APO/FPO.